Frequently Asked Questions
Everything you need to know about our natural beauty collection and services.
Are your products 100% natural and cruelty-free?
Yes, all Vegetal Shop products are formulated with plant-based ingredients and are strictly cruelty-free. We never test on animals and ensure our suppliers adhere to the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused items. Due to the nature of beauty products, we cannot accept returns on opened containers for hygiene reasons.
Do you offer eco-friendly packaging?
Sustainability is at our core. We use recyclable glass bottles, FSC-certified paper boxes, and biodegradable packing peanuts to minimize our environmental footprint.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.